Customer Service

Quality Customer Service First:

What’s the point of creating the best possible product if it’s matched with less than amazing customer service?  Urban is founded on two pillars, highest quality products and best-in-class customer service. We strive to serve our patients to the best of our ability through quality customer service.  We acknowledge that “If it wasn’t for our patients, we wouldn’t be here” and you might even hear us saying that in the stores!

Individualized customer service is not only our goal, but an expectation with every single patient.  This is achieved by selecting and training only the best Med-Tenders available in the state. Our cannabis experts will take the time to ask questions and tailor their recommendations to each patient.

We know walking into a cannabis dispensary for the first time can be intimidating. Our goal is to make it as welcoming and enjoyable as possible. From the second you walk in the front door you are sure to have an amazing experience.  We provide insight, our own personal experience as well as knowledge from other patients experiences to create individualized recommendations while answering any questions and concerns you may have.  

By your second visit with us you will more than likely be on a first name basis with one of our staff members.  Our Med-Tenders have extensive product knowledge and ongoing training to pair you with the best medication available.  We strive to not only provide superior hand-crafted medicine but a superior experience each visit.

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